Real reviews. Real problems.
One real solution.
Called 55 times. No one answered.
"Subscription fees are charged, but no service is provided. After 6 weeks still haven't reached anyone."
"Reaching 50five is virtually impossible. The German phone number is not active!"
"Minus 5 stars for non-existent support!"
"3 tickets have been unanswered for weeks. Calls not possible, callback never happened."
"Since October I've been trying to reach customer service. No response to tickets or emails."
"Extraordinarily poor service, no responses to emails, no telephone hotline."
"I've been waiting 2 weeks for a response. Written inquiries are skillfully ignored!"
"No contact with 50five, no migration possible - but I pay the costs!"
"Tickets have been ignored for months. I can't charge my company car at home."
"My support ticket was left unanswered despite following up 3 times."
"Our 5 company charging points haven't worked since September. No support, no help."
"Support doesn't respond to any inquiries!"
"Multiple support tickets opened - none were answered. Customer hostile!"
"I've been waiting for a response since December and for a refund since September."
"Invested 2000 EUR in purchase and installation - box cannot be put into operation!"
"Expensive wallbox installed, no charging card! No way to reach anyone!"
"Refund incorrect, ticket remains without feedback."
"No response for 4 weeks. I have no access to my wallbox!"
"Subscription fees are charged, but no service is provided. After 6 weeks still haven't reached anyone."
"Reaching 50five is virtually impossible. The German phone number is not active!"
"Minus 5 stars for non-existent support!"
"3 tickets have been unanswered for weeks. Calls not possible, callback never happened."
"Since October I've been trying to reach customer service. No response to tickets or emails."
"Extraordinarily poor service, no responses to emails, no telephone hotline."
"I've been waiting 2 weeks for a response. Written inquiries are skillfully ignored!"
"No contact with 50five, no migration possible - but I pay the costs!"
"Tickets have been ignored for months. I can't charge my company car at home."
"My support ticket was left unanswered despite following up 3 times."
"Our 5 company charging points haven't worked since September. No support, no help."
"Support doesn't respond to any inquiries!"
"Multiple support tickets opened - none were answered. Customer hostile!"
"I've been waiting for a response since December and for a refund since September."
"Invested 2000 EUR in purchase and installation - box cannot be put into operation!"
"Expensive wallbox installed, no charging card! No way to reach anyone!"
"Refund incorrect, ticket remains without feedback."
"No response for 4 weeks. I have no access to my wallbox!"
"Customer for 4 months, already 5 unprocessed tickets. No phone number, just nothing!"
"This has not been answered to this day. This is the worst customer service!"
"Hotline requests remain unanswered. Migration took 6 days - just for login credentials!"
"Shell escalated, multiple emails - nothing happened. Charging card no longer works."
"Offline for 7 weeks, cannot charge EV. Had to rent a temporary wallbox!"
"Since the migration from Shell nothing works anymore. Service basically doesn't exist."
"Wallbox doesn't work after switching. No hotline, only unprocessed tickets."
"After migration charging is not possible. Tickets unanswered, no hotline!"
"No way to contact! Wallbox offline for weeks! This is almost criminal!"
"Shell wallbox out of service for months. AI service completely unhelpful."
"No charging possible anymore! Support non-existent. An EV without wallbox doesn't work!"
"After switching from Shell no service whatsoever. Amounts are debited without a contract!"
"Since October I've been trying to make contact - nobody responds. Neither email nor phone."
"Since the migration no charging possible anymore. No response from customer service."
"The phone number in the imprint doesn't exist!"
"1000 EUR electronic waste! Wallbox 980 EUR, not even 1 year later sold to 50five!"
"Customer service and accessibility absolutely abysmal. Urgent ticket was not read."
"Customer for 4 months, already 5 unprocessed tickets. No phone number, just nothing!"
"This has not been answered to this day. This is the worst customer service!"
"Hotline requests remain unanswered. Migration took 6 days - just for login credentials!"
"Shell escalated, multiple emails - nothing happened. Charging card no longer works."
"Offline for 7 weeks, cannot charge EV. Had to rent a temporary wallbox!"
"Since the migration from Shell nothing works anymore. Service basically doesn't exist."
"Wallbox doesn't work after switching. No hotline, only unprocessed tickets."
"After migration charging is not possible. Tickets unanswered, no hotline!"
"No way to contact! Wallbox offline for weeks! This is almost criminal!"
"Shell wallbox out of service for months. AI service completely unhelpful."
"No charging possible anymore! Support non-existent. An EV without wallbox doesn't work!"
"After switching from Shell no service whatsoever. Amounts are debited without a contract!"
"Since October I've been trying to make contact - nobody responds. Neither email nor phone."
"Since the migration no charging possible anymore. No response from customer service."
"The phone number in the imprint doesn't exist!"
"1000 EUR electronic waste! Wallbox 980 EUR, not even 1 year later sold to 50five!"
"Customer service and accessibility absolutely abysmal. Urgent ticket was not read."
Real people on the phone. Response within hours, not weeks.
+49 30 7567 3905OCPP migration in minutes. Your wallbox charges again.
< 1 hourNo connection fee. No minimum contract. Cancel monthly.
0 EUR feesBased in Bremen. German support. GDPR & calibration law compliant.
Made in GermanyFree, 30 minutes. We check your wallbox.
We guide you through. Takes only minutes.
Your wallbox works. And earns you money.